Last Updated: Jan 20, 2024

Introduction

We, at Hourglass Designs ZA, value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect.
We may collect and process the following types of personal information:
– Contact Information: Name, email address, phone number, and postal address.
– Business Information: Company name, job title, and industry.
– Transaction Information: Details about payments to and from you and other details of services you have purchased from us.
– Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
– Usage Information: Information about how you use our website, products, and services.
– Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information
We use the information we collect in the following ways:
– To Provide Services: To deliver the products and services you request, manage your account, and provide customer support.
– To Improve Services: To improve our website, products, and services based on the information and feedback we receive from you.
– To Personalize User Experience: To understand how our users as a group use the services and resources provided on our website.
– To Process Transactions: To process payments and manage billing.
– To Send Periodic Emails: To send information and updates pertaining to your order, and to send you occasional company news, updates, related product or service information.
– To Comply with Legal Obligations: To comply with legal and regulatory requirements.

3. Sharing Your Information
We may share your personal information with:
– Service Providers: Third-party vendors, service providers, contractors, or agents who perform services on our behalf and need access to such information to carry out their work.
– Legal Compliance: To comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.
– Business Transfers: In the event of a merger, sale, or acquisition, we may transfer your personal information to a third party involved in the transaction.

4. Data Security.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
– Access: The right to access and receive a copy of the personal information we hold about you.
– Rectification: The right to request correction of any inaccurate or incomplete information.
– Erasure: The right to request deletion of your personal information, subject to certain exceptions.
– Restriction of Processing: The right to request that we limit the processing of your personal information.
– Data Portability: The right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format.
– Objection: The right to object to the processing of your personal information under certain circumstances.

6. International Data Transfers.
As a business operating in South Africa and beyond, your information may be transferred to, and processed in, countries other than the country in which you are resident. We will ensure that any such international transfers are made in accordance with applicable data protection laws.

7. Children’s Privacy.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us.
If you have any questions about this Privacy Policy, please contact us at:

Hourglass Designs
115 Paul Kruger Street
Pretoria Central
Pretoria, Gauteng
0002.

Phone: 067 950 9472